Privacy policy
In accordance with Bill 25 and the Privacy Act, R.S.C. (1985), c. P-21, Sylvain Émard Danse (hereinafter “we” or “us”) is committed to respecting your privacy in connection with your visit to our website or the purchase of tickets for shows or donations, whether such services are provided directly by Sylvain Émard Danse or by third-party service providers as described below (the “Ancillary Services”). By accessing, consulting or visiting our Website www.sylvainemard.com, by communicating with us or by accepting to receive e-mails from us, by using our Ancillary Services, you accept the terms of this Policy. The Website and Ancillary Services are collectively referred to as the “Services”.
Purpose of the Policy
The purpose of this Privacy Policy (hereinafter the “Policy”) is to inform you of the manner and purposes for which Sylvain Émard Danse collects, uses and communicates your personal information, the choices you have in this regard and how to access and correct it, if necessary.
Our commitments
We have implemented internal procedures to adequately protect the personal information in our possession, and we review them on a regular basis.
We make our employees aware of the importance of protecting personal information and provide them with training in this regard.
We take reasonable measures to ensure that agents, partners, representatives, presenters and other external organizations with whom Sylvain Émard Danse does business comply with this Policy (e.g. Agora de la danse, Place des Arts, Ticketmaster, Zeffy, etc.).
We have a person in charge of matters relating to the protection of personal information. (Maya Daoud, available by e-mail at mdaoud@sylvainemard.com or by telephone at 514 598-1733).
Information we collect, use or disclose
For the purposes of this Policy, “personal information” means any information about an individual that directly or indirectly allows that individual to be identified, such as street address, e-mail address, telephone number and financial information.
We collect, use and disclose your personal information as necessary to provide you with our Services, with your consent or as permitted or required by law. The manner in which we obtain your consent depends on the circumstances, as well as the sensitivity of the information collected. Subject to applicable law, your consent may be express or implied, depending on the circumstances and the sensitivity of the personal information in question. If you choose to provide us with personal information, we will assume that you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.
Generally, we will ask for your consent at the time we collect your personal information. Where we wish to use your personal information for another purpose not previously identified to you at the time of collection, we will seek your consent prior to using your personal information for that other purpose.
You may withdraw your consent to the collection, use or disclosure of your personal information at any time by contacting us using the contact information provided in the “Contact Us” section below. However, before implementing the withdrawal of your consent, we may require proof of your identity. In some cases, withdrawing your consent may mean that we will no longer be able to provide certain Services.
If you provide us with personal information about another individual, it is your responsibility to obtain that individual’s consent to allow us to collect, use and disclose his or her information as described in the Policy.
Depending on the circumstances, here are some of the types of personal information we may collect about you:
- • when you purchase a ticket for a show or event, either online or by telephone via the ticket offices managed by our partners (Danse Danse, Agora de la danse, etc.), we may collect: your name and language of correspondence; your contact information, such as telephone number, physical address and e-mail address; information relating to your show or event ticket reservation;
- • when you contact us (by telephone, e-mail or via the online form), we collect your first and last name, e-mail address, telephone number, postal address, the nature of your request and any other information you provide;
- • when you subscribe to our newsletter: we may collect your e-mail address, first and last name;
- • when you complete a survey: your first name, last name and e-mail address, your appreciation of the show or webcast, your interests, your sources of information, your occupation, your date of birth, your mode of transportation;
- • when you make a donation via Zeffy’s services: we collect your first and last name, e-mail address, telephone number, mailing address, the date and amount of the donation and your date of birth;
- • when you apply for a position: we may collect your last name, first name, mailing address, e-mail address, telephone number, education level, gender, status, membership or non-membership in a particular group (for equal access purposes), as well as the résumé and cover letter you send us.
We collect your personal information in a variety of ways through our points of contact (box offices of venues where we perform, customer service, website and social networks), including when you reserve and purchase a ticket for a show or event, make a donation, use an Ancillary Service, contact customer service, fill out a survey or respond on our social media accounts or to communications sent to you by email from Sylvain Émard Danse.
Use of cookies and other technologies to collect information
We collect information from your browser when you visit our Web site, including your IP address, browser type and language, access times, the content of any unsuppressed cookies your browser has already accepted from us, and the addresses of Web sites from which you linked to our Web site.
When you visit our Web site, we may assign your computer a “cookie” (a small text file with a unique identifier) or a set of cookies to facilitate access to our site and personalize your online experience. This cookie allows us to collect information about your online activities on our site, such as the Web pages you visit, the links you click and the searches you perform on our site. For security purposes, we encrypt all usernames, passwords and other user account data stored in these cookies. You can change your browser settings to refuse them; however, if you do so, you may not be able to log on to our website or use some of its functions.
We may also use pixel tags, web beacons or similar technologies to track your use of our site. A pixel is a small file placed on a Web page that allows a Web site to perform certain tasks, including counting users who have viewed that page, or to access cookies. The information we obtain in this way enables us to tailor the services we offer visitors to our Web site, to deliver targeted advertisements and to measure the overall effectiveness of our online advertising or other activities.
How we use your information
We use your personal information primarily:
- • to establish and confirm your identity;
- • to respond to your requests for information;
- • for marketing, market analysis and survey purposes;
- • to target your needs, interests and preferences;
- • to inform you of shows, events, ancillary services, benefits and services that may be of interest to you;
- • to monitor the quality of customer service and prevent fraud;
- • for any other purposes authorized or required by law.
Disclosure of your personal information
When reserving or purchasing tickets, subscriptions and packages through our partners, the user acknowledges that the ticket offices associated with the venues concerned transmit the personal information shared to Sylvain Émard Danse. The venues in question have adopted measures to protect the confidentiality of personal information when it is shared.
As part of managing their customer relationship, Sylvain Émard Danse may also use a customer’s personal information collected through customer service communications, survey participation, interactions on social media accounts or as a result of receiving emails or visiting the Website.
In any event, we do not share, sell or distribute your personal information with or to unrelated third parties except in these limited circumstances. Personal information may occasionally be transferred to third parties who act for us for further processing in accordance with the purposes for which the information was originally collected or the purposes to which you have consented. For example, a third party may sometimes have access to your personal information in order to process mailings on our behalf or to assess the appropriate way to respond to your question or request.
Please find below a list of our service providers who may process your personal information:
- • Google for processing web statistics and displaying targeted advertising. See Privacy Policy
- • META for the display of targeted advertising. See Privacy Policy
- • Zeffy for processing online donations. See Privacy Policy
- • Tektonik for domain name management. See Privacy Policy
- • Webflow for website hosting. See Privacy Policy
- • Vimeo for targeted video distribution. See Privacy Policy
Before disclosing personal information to a third party, we contractually require the third party to take adequate precautions to protect such information. In such cases, we take steps to ensure that the rules set out in this Privacy Policy are respected and require service providers to maintain the confidentiality and security of your personal information. We also require that they use your personal information only for the purposes for which it was provided. When our service providers no longer need your personal information for these limited purposes, we require that they destroy it.
We do not authorize service providers to disclose your personal information to unauthorized parties or to use your personal information for direct marketing purposes. If you would like more information about our service providers, please contact us using the details in the “Contact us” section below.
In addition, we may use and disclose your personal information when we believe such use or disclosure is authorized, necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and governmental authorities, including public and governmental authorities outside your country of residence; (d) to enforce the terms of agreements relating to our products and services; (e) to protect our business; (f) to protect our rights, privacy, safety or property, and/or those of you or others; and (g) to allow us to pursue available remedies or limit the damages we may sustain. In addition, we may transfer your personal information and other information to a third party in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or part of our business, brands, or other assets.
Unsubscribing from communications
If you no longer wish to receive marketing emails from us, you may opt-out of receiving future marketing emails by clicking on the “unsubscribe” link at the bottom of any email you receive from us. You can also unsubscribe by contacting us directly using the contact information in the “Contact us” section below.
We will do our best to respond promptly to your unsubscribe request, but please allow us a reasonable amount of time to process your request. Please note that if you do not wish to receive commercial e-mails, we may send you communications about the use, modification or cancellation of some of our shows and events that you have purchased.
Retention of personal information
We will only use, disclose or retain your personal information for as long as necessary to fulfill the purposes for which it was collected and as permitted or required by law. If you would like more information about how long your personal information will be retained, please contact us using the contact details in the “Contact Us” section below.
Security of your personal information
We have implemented a combination of physical, organizational and technological measures to ensure the confidentiality of the personal information we hold and to protect it against loss or theft, as well as to prevent unauthorized access, transmission, reproduction, use or modification.
Only our employees or suppliers who require access to your personal information in the course of their duties will have access to it. These employees have been trained to handle such information properly and in accordance with our security protocols and strict confidentiality standards. We will use industry-standard efforts to prevent loss, misuse, unauthorized disclosure, alteration or destruction of information.
Despite the measures described above, no method of transmitting or storing information is 100% secure or error-free, so unfortunately we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe that the security of any information you have provided to us has been compromised), please contact us immediately using the contact information provided in the “Contact Us” section below.
International and interprovincial transfer and storage of personal information
The personal information you provide to us is hosted on computer servers located in Quebec (Canada) and in the United States, the latter having confidentiality rules different from those in your country. If such data is located outside your country, it is subject to the laws of the country in which it is located and may be disclosed to the governments, courts or law enforcement or regulatory agencies of that other country and in accordance with the laws of that other country.
However, our practices regarding your personal information remain, at all times, governed by this Privacy Policy and, where applicable, we will comply with the requirements of the GDPR by providing adequate protection in relation to the transfer of personal information between the EU or EEA and the third country.
Your rights regarding your personal information
Upon written request and subject to proof of identification, you may inspect the personal information we have collected, used or disclosed, as permitted or required by law and/or request its rectification.
You may also withdraw your consent to the communication or use of the personal information collected.
Access to and correction of personal information in your file is free of charge.
If you do not provide the required personal information, we will not be able to establish a customer account for you to proceed with an online or telephone transaction, and you will have to come to our box office to complete your next ticket purchase, ancillary service or donation in cash.
If you wish to delete your existing customer data, you must contact us by telephone (514 598-1733) or as indicated in the “Contact us” section.
As the case may be, you may have other rights, including as a resident of the European Union, particularly under the GDPR, including: (i) the right to withdraw your consent to processing where processing is based on consent; (ii) the right to object to unlawful data processing, subject to certain conditions; (iii) the right to erasure of your personal information, subject to certain conditions; (iv) the right to request that we restrict the processing of personal information, subject to certain conditions, if you believe that we have exceeded the legitimate basis for the processing, that the processing is no longer necessary, or that your personal information is inaccurate; (v) the right to portability of the personal information you have provided to us in a structured, commonly used and machine-readable format, under certain conditions; (vi) the right to object to decisions made by automated means that have legal or other consequences for you, under certain conditions. To find out more about your rights under the GDPR, visit the European Commission’s data protection page.
In certain cases, we may refuse to provide you with the information requested, in particular if the request is manifestly unfounded or excessive, if it is extremely costly to provide the information requested, if the information contains references to other persons, if the information cannot be disclosed for legal, security or commercial property reasons, if the information has been obtained as part of an investigation into a possible breach of contract or to prevent or detect fraud, and if any information is subject to professional or judicial confidentiality.
You also have the right to lodge a complaint with the data protection authorities.
Third-party websites and services
This privacy policy applies only to our products and services. It does not extend to websites or products or services provided by third parties. Our website includes social networking buttons and hyperlinks to external sites. When you follow these links away from the site, we are not responsible for the privacy practices of such third parties and encourage you to consult the privacy policies of such third parties before using their websites or products or services.
Data concerning children
Our services are not intended for minors under the age of 14, and we do not voluntarily collect personal information from minors under the age of 14. If you are a minor according to the laws applicable to your place of residence (14 years of age in Quebec), please do not provide us with any personal information without the express consent of a parent or guardian.
If you are a parent or guardian and are aware that your children have provided us with personal information, please contact us. If we learn that we have collected personal information from minor children without verification of parental consent, we will take steps to delete that information from our servers.
Contact us
If you have any questions or comments about this Policy, or if you wish to request access to or correction of your personal information, you may contact us by e-mail or by mail at:
Sylvain Émard Danse
Privacy Officer: Maya Daoud
2022, Sherbrooke Street East, suite 400
Montréal (Québec) H2K 1B9
Canada
mdaoud@sylvainemard.com
514 598-1733
Updates
We will update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations and other factors. Please check the “Last Updated” section at the bottom of this page for the most recent update to this Privacy Policy. Unless otherwise specified, any changes to this Privacy Policy will be effective when posted on this page in an updated Privacy Policy. By using the Site following a change, you are accepting the practices set forth in the updated Privacy Policy.
Last updated: June 2025
Sylvain Émard Danse reserves the right to modify its privacy policy at any time to ensure compliance with applicable law. In the event of a substantial change to the policy, users will be informed by e-mail to the address provided by the user.
This right may be exercised by contacting our Privacy Officer (see contact details at the end of the previous section).
